Busted power adapter
Around Christmas, I was unlucky enough the have my power adapter go out with a pop. I just inserted it into the wall socket, and a spark, a bit of smoke, a poping noise and that awfull smell of burned electronic equipment came out.
Thinking it was 600DKr I needed to spend, without actually having them put aside for that purpose, I just borrowed Katrin's power adapter once in a while. It just wasn't the best solution, since she forgot it at home a few times (after I borrowed it and left it lying around underneath the table) and had to try and preserve her iBook's power for a whole day.
Yesterday I got the idea, that Apple might be pursuaded to replace it, since it must have been a flaw in the product from the beginning, and not something that was due to normal wear and tear. In Denmark there is a two year limitted warranty, which covers flaws due to bad components or faults arrived from the manufactoring process etc., which I thought my power adapter would fall under.
It took a bit of explaining, especially trying to convince the first few people I spoke to that I didn't have an Apple Care plan, but was still entitled to two years of limitted warrenty. Finally, I was put through to a very friendly swede (or norwegian? I'm not good at telling them apart, eventhough I understand what they are both saying) who told me that my problem had been escalated to a security issue. Since the power adapter had expelled smoke and stuff, there could have been a risk of fire etc., and they would like to enquire a bit more into the matter.
After about 5-10 minutes, answering questions like "Did you have to call emergency services?" and "Did you suffer any burns or other damages?" (both answers were 'no' - only the power adapter suffered any kind of damage), he told me that they will be sending me a brand new power adapter! :) how cool is that? going from the thought of having to fork out 600DKr on something I really didn't want to spend money on, to getting a new for free! Naturally, the flaw could have caused burns, fire or other kind of damages to either me or the building, so I guess it's to be expected that they replace it. I'm just glad to have saved a lot of money on a simple phonecall...
Thinking it was 600DKr I needed to spend, without actually having them put aside for that purpose, I just borrowed Katrin's power adapter once in a while. It just wasn't the best solution, since she forgot it at home a few times (after I borrowed it and left it lying around underneath the table) and had to try and preserve her iBook's power for a whole day.
Yesterday I got the idea, that Apple might be pursuaded to replace it, since it must have been a flaw in the product from the beginning, and not something that was due to normal wear and tear. In Denmark there is a two year limitted warranty, which covers flaws due to bad components or faults arrived from the manufactoring process etc., which I thought my power adapter would fall under.
It took a bit of explaining, especially trying to convince the first few people I spoke to that I didn't have an Apple Care plan, but was still entitled to two years of limitted warrenty. Finally, I was put through to a very friendly swede (or norwegian? I'm not good at telling them apart, eventhough I understand what they are both saying) who told me that my problem had been escalated to a security issue. Since the power adapter had expelled smoke and stuff, there could have been a risk of fire etc., and they would like to enquire a bit more into the matter.
After about 5-10 minutes, answering questions like "Did you have to call emergency services?" and "Did you suffer any burns or other damages?" (both answers were 'no' - only the power adapter suffered any kind of damage), he told me that they will be sending me a brand new power adapter! :) how cool is that? going from the thought of having to fork out 600DKr on something I really didn't want to spend money on, to getting a new for free! Naturally, the flaw could have caused burns, fire or other kind of damages to either me or the building, so I guess it's to be expected that they replace it. I'm just glad to have saved a lot of money on a simple phonecall...
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